Embroidery Terms & Conditions
- Allow an additional 1 business days + shipping time, depending on the time of the year. During busy season October – December the dispatch time for embroideries can be up to 15 business days + shipping time depending what shipping service you have chosen. All orders with embroideries placed after 26th November (International Orders: 1st November) can’t be guaranteed delivery before Christmas.
- All orders with embroidery placed by 26th November (International Orders: 1st November), are guaranteed to be processed and shipped in time for Christmas.
- Choosing EXPRESS Shipping Service doesn’t reduce the dispatch/processing time.
- If your order consists of products with and without embroidery, your order will be shipped together. So please, calculate the extra time it takes for embroidered products in your order.
- The placement of the embroidery: The placement of the embroidery is set to default and can’t be changed.
- Hooded towels: Front left-side… where your heart is 💙
- Turkish towels: Diagonally opposite corner of SAMMIMIS label
- Embroidery specifications:
- Embroidery colour: Please refer to information at the bottom of this page.
- Embroidery Height: Approx. 2.5 cm
- Embroidery Width: up to 16 cm (9 characters). These measurements are a guide only and can differ slightly due to the nature of the font you choose
- Embroidery Quality: Double Stich/high quality
- Strictly NO Exchange or Refund on products including embroidery
- In the event, that SAMMIMIS embroiders your towel wrongly, a replacement will be sent out within 5 business days with express shipping service – all at our cost. Thank goodness, it doesn't happen often at all.
- Same day dispatch doesn’t apply to orders with embroidery service
- To utilise “SAME DAY DISPATCH” service, feel free to split your order to “regular” products and embroidered products.
- Please check your embroidery selection carefully as there is no exchange or return on products with embroidery
- Any promotional offers or discounts are excluded from our embroidery service.
Product: All Turkish towels
Product: Solid colour Hooded towels (Kids & Adults)
Product: Stipe colour Hooded towels (Kids & Adults)