Need to send your item/s back? No worries! It’s easy, as 1,2,3…
In the unlikely event you experience any issue of fault or incorrectly item sent, please email us at firstname.lastname@example.org instead of completing the return request, thank you.
Something important to note: The chances you'll need to return your purchase is less than 2%. Why? Because we know our numbers and because our customers tell us, that our products:
- Are forgiving & true to size
- Look better in real life than in the professionally taken photos 🙂
- Are quality you’ll fall in love with and never want to part from again
Our RETURN/EXCHANGE process is different: Done in 3 simple steps:
- Submit your Return Request (Return & Exchange) online within 90 days of purchase. Check your spam/junk folder if you don’t receive an instant confirmation email.
- Once your Return Request is approved, you will receive a 2nd email from us “Return Approved”, which will outline next steps of how to return your unwanted item/s back to us. When your unwanted item reaches our warehouse, we’ll process a refund within 1-2 business days.
Wish to EXCHANGE? Once you submit your Return Request & ship your return back to us, you can go ahead and order the wanted/correct item/s (exchange) immediately without having to wait for the return process to be finalised. We refund your returned item/s within 1-2 business days upon receiving it. That way your time is not compromised, and you can enjoy your wanted/correct item/s (exchange) much sooner. We don’t process ‘direct’ exchanges as such = we like to keep it simple for everyone involved 🙂
PERSONALISE ME items cannot be returned for a refund or exchange for a change of mind.
Strictly no returns on SECONDS products.
Please keep original packaging, to make sure the product is returned in the same new condition it was received in & follow the below.
- Return/Exchange accepted within 90 days of purchase ⤵
- Item is in its original packaging 📦
- Item unworn, unwashed & unused ✨